Stevard

Stevard zajišťuje pohodlí a bezpečnost cestujících a obsluhuje je během celé cesty.

Na této stránce povolání se naučíte:

Kdo je stevard

The steward ensures passenger comfort during the journey, checks the availability of all necessary items on board. He greets guests, explains safety rules, and provides information about the route. If needed, the steward assists with luggage and resolves any arising issues. The steward is always ready to answer passengers' questions, offers drinks and food, and participates in checking the equipment's functionality. He monitors the cleanliness in the cabin and maintains a friendly atmosphere. When the journey concludes, the steward thanks the guests, collecting any trash and conducting final checks. Through his work, the steward makes the trip enjoyable for everyone, as his attention to detail is important in every aspect.

Klíčové dovednosti stewarda

komunikovatelnost empatie zákaznický servis týmová spolupráce řešení konfliktů aktivní naslouchání trpělivost řízení stresu přizpůsobivost pečlivé pozorování sluchové schopnosti vizuální schopnosti flexibilita a koordinace síla a vytrvalost první pomoc hledání nouzových východů používání požární techniky

Pracovní rozvrh a podmínky

A steward typically works 8-10 hours a day. Days off can vary depending on flight schedules. Work primarily takes place on board the aircraft, which does not allow for remote work. Frequent travel is expected. Stewards are also subject to unpredictable schedule changes. Each day can be unpredictable.

Co dělá stevard

Ensuring passenger safety during the flight.
Welcoming passengers and assisting with seating.
Conducting safety briefings before takeoff.
Serving passengers during the flight.
Monitoring compliance with onboard regulations.
Resolving conflicts between passengers and staff.
Assisting passengers with special needs.

Výhody profese stewarda

Communication

Development of communication skills with people.

Adventures

Opportunity to travel to different countries.

Teamwork

Collaborating with colleagues and the team.

Nevýhody povolání stewarda

Schedule

Unpredictable work schedule.

Stress

High level of stress at work.

Physical demands

Constant physical demands and relocations.

Jak se stát stewardem

Becoming a steward typically does not require higher education. Most companies accept candidates with secondary education or without formal education if they are eager to learn.

1. Short-term courses

Short-term courses are a popular path for those wanting to express their desire to work as a steward quickly. These courses typically last from a few weeks to a few months and cover the basics of customer service, onboard safety, and etiquette.

It is recommended to consider short-term courses or internships to quickly acquire the necessary skills and experience, as higher education is not mandatory in this field.